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Help · Chat, voice and email

Talk in browser

Customers can speak to Hello from their phone or computer browser, without making a call.

Talk in browser lets customers speak to your front desk from their phone or computer. No dialling, no app to install. It uses the same voice and rules as your phone line.

Check whether it's ready

  1. Open Settings, then Channels.
  2. Find Talk in browser.
  3. Check the status: Ready, or Being set up by Leadica.

The Leadica team sets this up for you. There's no switch for it in the app. If it's still being set up after a business day, email hello@leadica.io.

Try it

  1. Open your support page at your support page address, or your website chat.
  2. Select Talk now.
  3. Allow microphone access when your browser asks.
  4. Ask a normal customer question.

If the microphone doesn't work

Check the browser is allowed to use your microphone, and check your device's sound settings. Then try again.

If Talk now isn't showing, check the status in Settings, Channels first.

Want to hear it now? Use Ask Riley on this page and select Talk to Riley.

Related

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Still stuck? Ask Riley, or email hello@leadica.io.