Use your Hello number
Every plan includes a local Auckland 09 number, ready the moment you sign up. Other area codes (03, 04, 06, 07) on request.
Your number
Keep your number. Hello answers it.
Your customers keep ringing the number they know. Hello picks up the calls your team can't, books the job and texts you the details. No new phone system, no new handsets.
Three ways to connect
Forward your existing number
Send all calls to Hello, or only when you're busy or don't answer. Takes two minutes from your phone. Live today.
Move your number to Hello
Bring your landline or 0800 number across for good, free. We handle the paperwork with your current provider and your number keeps working while it moves. Mobile numbers can't be moved, so forward those instead.
Forward your number in two minutes
Replace NUMBER with your Hello number, shown in your Hello Setup. Type it in full, for example 09 123 4567.
Most mobiles and 2degrees
All calls
*21*NUMBER#When you don't answer
*61*NUMBER#When busy
*67*NUMBER#When off or no signal
*62*NUMBER#Cancel all calls
##21#Cancel no answer
##61#Cancel busy
##67#Cancel off or no signal
##62#One NZ mobile
All calls
**21*NUMBER#No answer
**61*NUMBER#Busy
**67*NUMBER#Cancel all
##002#Spark mobile
Note the *11 at the end.
All calls
*21*NUMBER*11#No answer
*61*NUMBER*11#Busy
*67*NUMBER*11#Turn off all calls
#21*11#Turn off no answer
#61*11#Turn off busy
#67*11#Set no-answer delay
*61*NUMBER*11*SECONDS#Tip: Set the delay to 5, 10, 15, 20 or 25 seconds.
Spark landline (fibre or wireless)
Dial the code, then enter your Hello number.
All calls
*17#No answer
*16#Busy
*15#Turn off all calls
#17#Turn off no answer
#16#Turn off busy
#15#iPhone
Settings, then Phone, then Call Forwarding. Switch it on and enter your Hello number. This forwards all calls only; for no-answer or busy, type your carrier's codes into the dialler.
Android
Phone app, menu, Settings, Calls (or Supplementary services), Call forwarding. Choose Always, When busy, When unanswered or When unreachable and enter your Hello number.
Office phone system or VoIP
Look for call forwarding, divert, or find me / follow me and set the destination to your Hello number. Stuck? Ask your phone provider to forward unanswered and busy calls.
Carriers change codes from time to time. If one doesn't take, check your carrier's help page or contact us.
Moving your number to Hello (porting)
- Free, no setup fee.
- Works for NZ landline numbers (03, 04, 06, 07, 09) and 0800 / 0508 numbers. Mobile numbers can't be moved; forward them instead.
- What we need: a recent phone bill (ideally within the last 30 days) showing the account number, account holder name and address for each number.
- How long: usually a few weeks, depending on your current provider. Forward your number in the meantime so you're live from day one.
- Your number stays yours. If you ever leave, you can take it with you.