How Hello compares
Honest comparison with the AI receptionists NZ businesses ask us about.
| Feature | Hello by Leadica | Help Genie | Smith.ai AI Receptionist | Talkify |
|---|---|---|---|---|
| Monthly price | From NZ$149 + GST | $299 Pro ($199 Starter, $499 Enterprise) | US$150 Pro for 75 calls (free plan: 25 calls) | $129 for 3 months, then $199 (business agent); PA $89 |
| How usage is charged | About 150 or 900 conversations (calls, chats or emails) a month; extras NZ$0.47 + GST each | Fair-use limits, no numbers listed | Per call; extra calls US$2.17 to US$3.00 | 200 minutes and 50 texts included; extra minutes 10c, then 20c; texts 9c |
| Setup fee | None. Hello sets itself up from your website, and Leadica checks it. | None listed (self-serve setup) | None listed | None listed |
| Contract | No lock-in | Not listed (flat monthly plans) | Month to month, 30 days' notice | No lock-in |
| Based in | New Zealand | New Zealand | USA | New Zealand |
| 24/7 phone answering | ||||
| Web chat | Not listed on AI Receptionist plans | Add-on, $49/mo | ||
| Email channel | Every plan | Pro | Not listed | Not listed |
| Branded support page + QR code | QR, web | Not listed | Not listed | |
| Phone tree / transfers to your team | Up to 10 people, managed in the app | Hands over to a human | Call routing and transfer to live agents | Warm transfer; on-call roster add-on $19.95/mo |
| Text alert with caller details before transfer | Not listed | Not listed | Escalation texts on urgent calls | |
| Books into your calendar | Not listed | Calendly and more | Google, Outlook, Calendly and more | |
| Full CRM and follow-up automation | With the Leadica HQ add-on | Integrations via Sync add-on | Integrations (Clio, Zapier and more) | Integrations (HubSpot, GoHighLevel and more) |
| Calls tagged by outcome, opportunity and knowledge gaps | Insights, sentiment and satisfaction | Call summaries, recording and transcription | Transcripts, sentiment and intent | |
| Monthly review with action checklist | Email reports | Not listed | Dashboards; Coach self-review | |
| Email recap to the caller | Summaries emailed to your team | Not listed | Not listed | |
| Languages | English + Mandarin, Hindi, Japanese, Korean and more | 40+ languages | Bilingual answering (languages not listed) | 30+ languages, plus te reo greetings |
| Mobile app | Installable support page; Leadica HQ app with the add-on | iOS and Android app | Not listed | iOS and Android app |
| Upgrade to full marketing and automation partner | Leadica |
Information as at 20 October 2026 from each provider's public website and pricing pages (helpgenie.ai/pricing, smith.ai/pricing/ai-receptionist, talkify.nz). Prices as shown by each provider, before tax; Help Genie doesn't state a currency, Smith.ai is in US dollars, Talkify is in NZ dollars. Features change, so check with each provider. Help Genie, Smith.ai and Talkify are trademarks of their owners; Leadica isn't affiliated with them.
Why NZ businesses choose Hello
NZ-based, NZ English
Built and supported in New Zealand, with a voice your customers understand.
You control your front desk
Change your team, alerts, languages and support page yourself, in the app.
It books the work, then grows with you
Jobs go into your calendar, and Leadica HQ adds a full CRM and follow-up when you're ready.
Stop missing calls this week.
Tell us about your business and we'll have your agent ready to test.