Phone answering service, Wellington
A phone answering service and virtual receptionist for Wellington businesses
Hello is an AI phone answering service for Wellington firms, trades and practices. It answers calls, website chat and email 24/7, puts callers through to the right person, books meetings and jobs, and emails you a summary of every call. Keep your 04 number: forward it to Hello when you're busy or closed and callers won't notice a change.
Local facts
62,442
business locations in the Wellington region, February 2025
Source: Stats NZ business demography, February 2025, via Figure.NZ (by region)
NZ$70,050
average receptionist salary SEEK lists for Wellington Central, October 2026
Mon 25 Jan 2027
Wellington Anniversary Day
Source: Employment NZ, Public holidays and anniversary dates
A virtual receptionist for Wellington firms
Wellington runs on professional services. The region has 1,296 legal and accounting locations, and most are small teams where the person who answers the phone is also the person doing billable work. Hello takes routine calls, puts callers through by name or topic, and never confirms who your clients are.
Source: Stats NZ business demography, February 2025, via Figure.NZ (by region)
What a Wellington receptionist costs
SEEK lists an average receptionist salary of $70,050 in Wellington Central and $61,500 in the Hutt Valley. Hello Team is NZ$3,588 + GST a year. Even at the adult minimum wage of $23.95 an hour, NZ$149 + GST buys about six hours of someone's time. Hello Solo answers every call for a whole month.
After-hours answering for Wellington trades
The Wellington region consented 2,356 new homes in the year to August 2026, up 18%. Builders, sparkies and plumbers spend the day on site, from Karori to the Hutt. Hello answers while they work, books site visits and quotes, and texts urgent jobs straight to their phone.
Wellington businesses Hello is built for
Business locations in the Wellington region by industry, February 2025. Each link shows how Hello handles calls for that trade.
| Industry | Business locations |
|---|---|
| House construction | 2,133 |
| Cafes, restaurants and takeaways | 1,794 |
| Legal and accounting | 1,296 |
| Electrical services | 759 |
| Hairdressing and beauty | 702 |
| Automotive repair | 639 |
| Plumbing services | 549 |
| Dental services | 318 |
Source: Stats NZ business demography, February 2025, via Figure.NZ (by region)
Keep your local number
Wellington callers know your 04 number, so keep it. Forward it to Hello when you're busy or closed. Every plan also includes an 09 number you can use as a second line. Landlines, 0800 and 0508 numbers can be moved to Hello in 6 to 8 weeks.
Business support in Wellington
Hello is made by Leadica in Auckland and works the same anywhere in New Zealand. For local business advice and networks, start here.
Questions
What does a phone answering service in Wellington cost?
Hello Solo is NZ$149 + GST a month. Team is NZ$3,588 + GST a year and suits firms that route calls to several people.
Can I keep my 04 number?
Yes. Forward it to Hello and callers keep ringing the number they know. You can move a landline to Hello later if you want.
Will callers see an Auckland number?
Not if they ring your existing number. Callers see the number they dialled. Your Hello 09 number is only shared if you choose to.
Can Hello put calls through to the right person?
Yes. Your phone tree holds up to 10 people with their roles and topics. Hello texts them who's calling and why before it puts the call through.
Does Hello know Wellington Anniversary Day?
Set your holiday hours in the app and Hello tells callers when you're open again.
Written by Phil Dossett, co-founder of Leadica, the Auckland company that makes Hello. Facts checked 21 October 2026.
Sources
Also read: How an AI receptionist works in NZ and After-hours answering.
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