Phone answering service, Auckland
A phone answering service for Auckland businesses that never puts callers on hold
Hello is an AI phone answering service made by Leadica in Parnell. It answers your calls, website chat and email 24/7, books jobs into your calendar, texts you anything urgent and emails you a summary of every call. Every plan includes a local 09 number, and you can forward your existing number so customers keep ringing the one they know.
Local facts
229,770
business locations in the Auckland region, February 2025
Source: Stats NZ business demography, February 2025, via Figure.NZ (by region)
17,264
new homes consented in Auckland in the year to August 2026, up 19%
Mon 1 Feb 2027
Auckland Anniversary Day, when offices close and the phone keeps ringing
Source: Employment NZ, Public holidays and anniversary dates
Why Auckland businesses use an answering service
Auckland has more business locations than any other region, and most of them are small. When the owner is on a job in Albany or stuck on the Southern Motorway, the call goes to voicemail and the customer rings the next name on Google. Hello picks up on the first ring, asks your questions and gets the job booked.
A virtual receptionist for Auckland, without the salary
SEEK puts the national receptionist average at $55,000 to $65,000 a year, and that covers one person, office hours only. Even at the adult minimum wage of $23.95 an hour, NZ$149 + GST buys about six hours of someone's time. Hello Solo answers every call for a whole month. Many Auckland firms keep their front desk and use Hello for overflow, lunch breaks and after hours.
After-hours answering when the weather turns
The January 2023 Anniversary Weekend floods led to 59,189 insurance claims across Auckland, according to the Insurance Council. For builders, electricians and plumbers, weeks like that mean phones that don't stop. Hello takes several calls at once, gives the safety steps you approve and builds you a list of jobs in order of urgency.
Auckland businesses Hello is built for
Business locations in the Auckland region by industry, February 2025. Each link shows how Hello handles calls for that trade.
| Industry | Business locations |
|---|---|
| House construction | 9,903 |
| Cafes, restaurants and takeaways | 7,398 |
| Legal and accounting | 4,485 |
| Electrical services | 2,928 |
| Automotive repair | 2,808 |
| Hairdressing and beauty | 2,460 |
| Plumbing services | 1,689 |
| Dental services | 1,014 |
Source: Stats NZ business demography, February 2025, via Figure.NZ (by region)
Keep your local number
Customers keep ringing the number they know. Forward it to Hello when you're busy or closed, or put your new 09 number on your website and Google profile. Landlines, 0800 and 0508 numbers can be moved to Hello in 6 to 8 weeks.
Made in Auckland
Hello is built and supported by Leadica Limited in Parnell. If you're starting or growing a business in Auckland, these organisations are worth knowing.
Questions
What does a phone answering service in Auckland cost?
Hello Solo is NZ$149 + GST a month. Team is NZ$3,588 + GST a year for busier businesses with more staff to route calls to.
Is Hello based in Auckland?
Yes. Hello is made by Leadica Limited in Parnell, and our support team is here too.
Will callers see an Auckland number?
If you forward your existing number, callers see your number as usual. Your Hello number is an Auckland 09 number.
Is it a real person answering?
No. Hello is an AI receptionist and says so at the start of each call. It answers straight away, at any hour, and passes urgent calls to you.
Does Hello know about Auckland Anniversary Day?
Set your holiday hours in the app and Hello tells callers when you're open again, then takes a message or books them in.
How fast can an Auckland business go live?
The same day. You get your 09 number at sign-up and Hello sets itself up from your website in about a minute.
Written by Phil Dossett, co-founder of Leadica, the Auckland company that makes Hello. Facts checked 21 October 2026.
Sources
Also read: How an AI receptionist works in NZ and After-hours answering.
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