hello

Features

Your front desk, handled.

Hello answers every call and chat, books the work, and hands the rest to the right person.

Start now See pricing
See Hello for your industry
Hello home page with this month's calls and jobs booked

Channels

One front desk, four ways to reach you

Phone

A local number, answered 24/7. Forward yours or move it to us.

Website chat

Add it to your website with one line. Same answers, same rules.

Talk in browser

Customers tap Talk now and speak to your front desk. No call needed.

Email

Your own Hello address answers emails in a minute and passes on the rest.

Print the QR code for your counter, van or invoices.

  • Support page and QR code
  • One knowledge base for every channel
  • Approved knowledge only, checked before it goes live
  • Every conversation logged, summarised and in your monthly review

Answering

Answers every call

  • Day, night and weekends, in natural NZ English
  • Always says it's an AI assistant
  • Answers only from knowledge you've approved
  • Doesn't guess. Not sure? It takes the caller's details and emails you straight away.
Calls page listing answered calls with outcomes and topics

Knowledge

Knowledge you can trust

  • Learns from your website and the documents you upload
  • Prices, guarantees and health, legal or financial claims are flagged and approved before they go live
  • You tick off your items, Leadica ticks off the sensitive ones
  • Every version is kept, so you can roll back any time
Support page editor with the resources Hello answers from

Handing over

Hands over properly

  • A phone tree of up to 10 people, by name, role or topic
  • Choose how each person is alerted: a text with the caller's name, number and reason, a spoken summary as they pick up, or no alert
  • Clear messages when nobody's free
Phone tree with team members and how each is alerted

Setup

Set up right first time

  • Your own local 09 number the moment you sign up
  • Forwarding codes for your phone, shown in the app
  • Checks the caller's number comes through when you forward, and shows the fix if it doesn't
  • Move your landline, 0800 or 0508 number to Hello in 6 to 8 weeks, free from Leadica
Read the keep-your-number guide
Hello home page after sign-up

Channels

Your support page and QR

  • A branded page customers can add to their phone
  • Chat, call or find answers in one place
  • QR code, counter cards and stickers ready to print
Support page on a phone with a Call us button
Support page resources tab on a phone
QR code with PNG and SVG downloads and a Print collateral button
Printable counter card and round QR stickers

Insights

Every call tagged and reviewed

  • Each call tagged by outcome, topic and opportunity
  • Questions it couldn't answer, flagged for you
  • A monthly review with a clear checklist
See a sample monthly review
Monthly review with key numbers and charts

Self-serve

You're in control

  • Change your team, alerts and languages yourself
  • Edit your support page and resources any time
  • Owner and member access for your team
  • Alerts in the menu when something needs you
Support page editor with resources

Follow-up

Email recaps for callers

  • A friendly recap and next steps after each call
  • Sent from your business, replies come to you
  • You see exactly what was sent
  • Send from your own domain with the Leadica HQ add-on
Call details showing the summary emailed to the caller

Grow

Start with Hello. Grow from there.

Hello catches every enquiry. Leadica makes sure each one gets followed up.

Leadica HQ

+NZ$250/month + NZ$750 setup, 3-month minimum

  • Pipeline and calendars
  • Email and SMS in one inbox
  • Instant new-lead alerts
  • Reminders and no-show follow-up
  • Mobile app for your team

Workflow automation

Scoped and quoted

  • Quote follow-up
  • E-signed estimates
  • Review requests
  • Invoicing and payments
  • Custom quote engines

Marketing

Scoped and quoted

  • Email and SMS nurture
  • Database reactivation
  • Google and Meta Ads
  • SEO and AI search
  • Websites and landing pages

Business Intel

Talk to us

  • Reporting and insight across your whole business, built on the Optimised Business method.

Workflows, marketing and Business Intel are Leadica services, scoped and quoted separately.

Talk to us

Monthly review

A clear review, every month

Included on every plan. Your review lands on the 2nd of each month by email and in the app.

Conversations per week

Sample data
15
10
7
10
5
1 to 7 Sep8 to 14 Sep15 to 21 Sep22 to 28 Sep29 to 30 Sep

How each conversation ended

Sample data
  • Solved10
  • Booked11
  • Pointed elsewhere5
  • Message taken6
  • Transferred0
  • Not resolved15

What people called about

Sample data
Handled, no staff time Needed your team
  • Electrical and batteries4 · 7
  • Other4 · 7
  • Electronics and nav6 · 2
  • Hours and location6 · 0
  • Outboards and engines2 · 4

When people call

Sample data

6 calls came after hours and would otherwise have gone to voicemail

2
5
9
3
1
10
1
3
5
2
6
8910111212345After
Appointments booked118 kept, 1 no-show, 1 cancelled, 1 coming upCounted from your own calendar and pipeline

What we're improving

Sample data
  1. 01

    Shore power questionsDone

    The agent now explains that we install shore power inlets and books a site visit, instead of passing it on.

  2. 02

    Older Johnson and Evinrude partsNext

    We're adding your parts lookup sheet so the agent can give part numbers for older motors.

What we need from you

Sample data

Handovers and contacts

  • 3 callers stuck on the water were taken as messages

See a full sample review

Stop missing calls this week.

Tell us about your business and we'll have your agent ready to test.

Start now