Example Marine Services
September 2026 review
Every call, chat and email, read one by one
Conversations
47
Calls, chats and emails answered
Handled with no staff time
2655%
About 2.6 hours of staff time saved
Appointments booked
11
From your calendar: 8 kept, 1 no-show, 1 cancelled, 1 coming up
Needed your team
15
Not resolved, or a person was needed
The short version
- Your front desk answered 47 calls and chats, and 55% needed no staff time at all.
- 11 jobs were booked straight into your calendar, roughly $5,280 of work.
- Electrical and batteries was the biggest reason people got in touch (11 conversations).
- There were 3 questions the agent couldn't answer yet. We've listed what we need below.
Conversations per week
Busiest stretch was 1 to 7 Sep with 15 conversations.
Where conversations came from
Phone brought in 79% of conversations.
- Phone37
- Website chat6
- Talk in browser2
- Email2
47 of about 900 conversations included in your plan (5%).
How each conversation ended
26 of 47 ended without needing your team.
- Solved10
- Booked11
- Pointed elsewhere5
- Message taken6
- Transferred0
- Not resolved15
What people called about
Electrical and batteries sent the most work to your team.
- Electrical and batteries4 · 7
- Other4 · 7
- Electronics and nav6 · 2
- Hours and location6 · 0
- Outboards and engines2 · 4
- Service bookings4 · 1
When people call
Peak time was around 1pm. 6 came in after hours (13%), when you'd otherwise miss them.
8 am to 5 pm, then after hours (before 8 am or from 6 pm)
Opportunities found
26 conversations were a chance to win work.
- Service jobs
- 17
- Boat sales
- 8
- Parts
- 1
Booked work from Hello
- Kept8
- Coming up1
- No-show1
- Cancelled1
- 4
- new opportunities, worth $9,200
- 2
- won, worth $4,600
41 customers talked to Hello: 29 new, 12 repeat
From your Leadica HQ calendar and pipeline. Appointments count when booked within 48 hours of talking to Hello. Opportunities count when created within 14 days.
In their words
“Pump keeps running even when it's dry.”
“She just coughs when I throttle back.”
“Roughly what would a repower cost?”
What we're improving
- 01
Shore power questionsDone
The agent now explains that we install shore power inlets and books a site visit, instead of passing it on.
- 02
Faster on-water emergenciesDone
Calls from people stuck on the water now go straight to the on-call tech, skipping the usual questions.
- 03
Older Johnson and Evinrude partsNext
We're adding your parts lookup sheet so the agent can give part numbers for older motors.
- 04
Clearer Saturday hoursDone
Saturday hours and the yard drop-off spot are now said up front, which was the most common quick question.
What we need from you
1 of 8 doneStart with the ones marked First. Tick each one off as you go and we'll pick it up.
Handovers and contacts
3 callers stuck on the water were taken as messages
Radar package questions were transferred to the main line twice.
Electronics
Several callers asked for an install price before booking.
VHF faults were all taken as messages.
Ticked by Someone, 6 Oct 2026
Services and hours
Repower pricing was the most common question the agent couldn't answer.
Asked twice in September with no answer.
Parts
Part number requests for older motors couldn't be answered.
Impellers and bilge pumps were the most asked-for parts.
How the numbers are worked out
Every number on this page is counted straight from your log of every call, chat and email for September 2026 (New Zealand time). Nothing is estimated by AI.
Handled with no staff time counts conversations that were solved, booked, or pointed somewhere else.
Time saved is that count multiplied by 6 minutes, the time you told us a typical support call takes (26 × 6 min = 156 min, about 2.6 hours).
Booked work comes from your Leadica HQ calendar and pipeline. An appointment counts when it was booked within 48 hours of talking to Hello. An opportunity counts when it was created within 14 days of the customer's first conversation that month. Repeat customers are counted as well as new ones.
After hours means before 8 am or from 6 pm.