Use your Hello number

Every Hello plan includes a local Auckland 09 number. Customers can call it directly to reach your front desk, without forwarding.

Your Hello number is your Hello number.

Choose your Hello number

1. During onboarding, open Your Hello number. After onboarding, go to Settings, then Phone.
2. Find the number under Your Hello number.
3. Use Copy to copy it, or Call to hear your front desk.
4. Under How should calls reach Hello?, choose Use my Hello number.

If the app says We're setting up your number, wait for the email saying it's ready before you publish it.

Tell customers where to call

1. Add the number to your website's contact details.
2. Update your Google Business Profile.
3. Add it to your email signature and other customer material.
4. Make a test call from another phone before sharing it widely.

Choosing this option doesn't redirect calls from an existing number. If customers still call your old number, keep that service and set up forwarding too.

Who owns the number

The 09 number supplied at sign-up belongs to Leadica. An existing number you port to Hello stays yours.

If keeping your established number matters, forward it now or ask to port an eligible landline, 0800 or 0508 number.