Help · Before you buy
Do I need new phone equipment?
Hello works with your existing number or the local 09 number included in your plan.
Do I need special equipment?
No. Hello gives you a local 09 number, and you choose how customers reach it. There is nothing to install.
Can I keep my existing number?
Yes. Forward your existing business number to your Hello number. You can forward all calls, or only calls you don't answer, are busy on or can't take. You turn forwarding on through your phone or your provider. For an office phone system, check with your provider or IT person.
Can I use the new number instead?
Yes. Publish your Hello number on your website, Google profile and signage. The 09 number supplied by Leadica belongs to Leadica. A number you port to Hello stays yours.
Can I move my number permanently?
Porting works for landlines and 0800 or 0508 numbers, not mobiles. It takes 6 to 8 weeks. A ported number is voice only, so tell us about any fax, alarm or EFTPOS use first.
How do I check it will work?
Start with forwarding and call your usual number from another phone. Email hello@leadica.io if you need help checking the route.
Still stuck? Ask Riley, or email hello@leadica.io.