Callers' numbers not showing

Some phone providers or office systems replace the caller's number with your business number when they forward a call. Hello then can't tell callers apart or call them back.

The app may show a warning titled Callers' numbers aren't coming through when it spots this.

Ask for the original caller ID

1. Contact the provider that forwards your calls to Hello.
2. Give them your business number and your Hello number, your Hello number.
3. Ask them to "pass through the original caller ID" on forwarded calls.
4. If you use an office phone system, ask your IT person to check its forwarding settings too.

You can send this message:

Hi, I forward calls from my main business number to my Hello number. Please set forwarded calls to show the original caller's number, not mine.

Test after the change

1. Call your business number from a different phone that shows its number.
2. Let the call forward to Hello.
3. Check the caller's number on that call in Calls.
4. If your own business number still shows, ask your provider to check again.

This is a setting with your provider, not a switch in Hello. If you need help explaining it, email hello@leadica.io.