Help · Your front desk

Your agent's name, voice and greeting

Choose your agent's name and voice style, and how to change the greeting.

You can give Hello a name and choose a voice style in your setup answers. These shape how your front desk introduces itself.

Hello always says it is an AI. A name or greeting change doesn't remove that.

Set the name and style

  1. Open Onboarding.
  2. Choose Voice and name.
  3. Enter Preferred agent name. Leave it blank if you'd like us to suggest one.
  4. Under Voice style, choose Warm, Brisk or Neutral.
  5. Wait for Saved.

These are style choices, not a library of voices to audition.

Check the business name

The agent's name is separate from your business name. To change what Hello calls the business, open Settings, find Business details, update Trading name and select Save details.

Change the greeting

There isn't a greeting field in the app yet. Email hello@leadica.io with the wording you want and we'll change it the same day where we can.

Listen after changes

Make a test call after updating your setup. Check the agent name, business name, AI disclosure and pace. If it hasn't updated or sounds off, send us a short example of what you heard.

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Still stuck? Ask Riley, or email hello@leadica.io.