After-hours rules

Your after-hours rule tells Hello what to do when you're closed. Set your opening hours first so the rule matches when your team is around.

Choose an after-hours rule

1. Open Onboarding.
2. Choose Your business.
3. Check Opening hours, including days you're closed.
4. Find After hours, the AI should….
5. Choose Take a message, Transfer to a mobile or Book a callback.
6. Wait for Saved.

Pick the option your team can really support. A transfer needs someone who'll answer. A callback needs a realistic promise.

Check the supporting details

For transfers, check the people and numbers in Your front desk, under Phone tree. Use a direct number that doesn't forward back to Hello.

For callbacks, open Bookings and callbacks in Onboarding and check Callback promise. Don't promise a response time you can't meet overnight or at weekends.

Test it

Make a test call when you're closed and check Hello explains the next step correctly.

Hello is not an emergency service. Don't use an after-hours rule as a replacement for emergency help. Email hello@leadica.io if something needs attention.