Your Hello email address and forwarding info@

Customers can email Hello at your Hello email address. Hello replies from your approved knowledge, and anything it can't answer comes to you.

Choose your address

1. Open Settings, then Channels.
2. Find Email.
3. Enter the first part of the address in Your address name.
4. Select Save.
5. Turn on Hello answers emails.

The name can be 3 to 40 lowercase letters, numbers or hyphens. Addresses end in @ask.leadica.io. You need to save an address before you can turn answering on. Only owners can change this.

Forward your info@ address

1. Select Copy email address.
2. In your email service, set up a forward from your existing address, such as info@, to your Hello address.
3. In Google Workspace or Gmail, use Settings, Forwarding. In Microsoft 365 or Outlook, use a mail rule or forwarding.
4. Send a test email to your info@ address and check Hello replies.

You can also put the Hello address straight on your website's contact page.

Change or stop

You can change the name in the same card. Update any forwards and contact details afterwards.

To stop Hello answering, turn off Hello answers emails. Want replies to come from your own domain? Email hello@leadica.io.