Caller summary emails and after-call texts

Hello can email callers a friendly recap with next steps. These come from your business via summaries@hello.leadica.io.

Turn summaries on

1. Open Your front desk, then Email summaries.
2. Turn on Email callers a summary after each call.
3. Enter your address in Replies go to.
4. Select Save if you changed it.
5. Check the Preview.

Only owners can change this. If a caller replies, it goes to your Replies go to address.

When a summary is sent

Hello needs the caller's email address and a summary for the caller. Calls that weren't resolved are skipped, and nobody gets the same summary twice.

In Calls, look for Summary sent to caller.

After-call texts

In Your front desk, Text callers after the call, you can turn on a text with a link and edit the message (up to 160 characters).

Texts go to NZ mobiles only, never more than once a month to the same number. They're skipped for spam or dropped calls, and for callers already texted or emailed during the call. {link} becomes your booking page, or your website if you don't have one.

A Texted badge on the call shows it went out.